IMPLEMENTATION OF PUBLIC SERVICE FUNCTIONS IN IMPROVING COMMUNITY WELFARE IN NGROTO VILLAGE, REBAN DISTRICT, BATANG REGENC

Abstract

In this study, researchers identified several research problems including: (1) The public service system is not optimal, (2) There is still a lack of public services, especially in the field of public welfare. (3) Lack of supporting facilities in improving the quality of public services at the Ngroto Village Head Office, Reban District, Batang Regency. The purpose of this study is to analyze the implementation of public service functions in improving the welfare of the community in Ngroto Village in government administration and development services and the supporting and inhibiting factors. This study uses a qualitative approach by collecting data through interviews, observation and documentation. The informants of this research consisted of the Village Head and Ngroto Village Apparatus, BPD, LPMD, Community Leaders, Religious Leaders and the general public. Descriptive qualitative data analysis started from data reduction, data presentation, and verification. The results showed that (1) the implementation of public service functions in improving community welfare in government administration services and Ngroto village development was supported by good communication, resources, disposition and bureaucratic structure. (2) Supporting factors include the authority to provide government administration and development services, the planning of programs and activities that support the implementation of the government administration system and development in the village, good coordination with relevant agencies and the community. The inhibiting factors are that information technology-based public services and innovation of government administration and development services have not met the expected target, the ownership of population documents in the village has not been optimally met, and there is no Batang Regent regulation as a guideline for implementing the function implementation technique. public services in improving the welfare of the community. In addition, the obstacles from the community are the lack of knowledge and public awareness of the use of technology in government administration services and the constraints of power failures and network troubles.