DEBIROCRATIZATION IN INDONESIA: A Case Study of Service Moderation at the Investment Office, One Stop Service and Labor (DPMPTSP NAKER) Pekalongan Regency

Abstract

The  problem  of  this  research  is  "Is  the  Moderation  of  Sip  TENAN  Service Applications  in  DPMPTSP  and  Naker  Pekalongan  Regency  can  increase  Community Satisfaction".  While  the  objectives  are  1)  to  describe  the  implementation  of debureaucratization  in  DPMTPSP  and  Pekalongan  Regency  Nakers,  2)  to  find  out  whether the  moderation  of  the  service  application  for  tenants  has  a  significant  role  in  community satisfaction. Qualitative research methods to get a complete picture of the implementation of debureaucratization  in  services.  Indicators  of  debureaucratization  include  reducing government  intervention  in  services.  While  the  community  satisfaction  index  is  measured through  9  elements,  namely:  Requirements,  Systems,  Mechanisms,  and  Procedures, Completion  Time,  Costs/Tariffs,  Product  Specifications,  Types  of  Services,  Implementing Competencies,  Implementing  Behavior,  Complaint  Handling,  Suggestions  and  Inputs, Facilities  and  Infrastructure.  Meanwhile,  the  conclusion  obtained  is  that  the  implementation of services with the moderation of the Sip Tenan service application has reduced government intervention  in  terms  of  service.  The  community  is  built  to  be  independent  to  carry  out business  and  non-business  licensing.  The  Sip  TENAN  digital  service  application,  which  is expected to be a moderation in providing satisfaction to the community, is still not effective. Suggestions for perfecting and developing the Sip TENAN application so that it can be used freindly  and  there  is  a  need  for  connecting  service  points  in  the  sub-district  and village/kelurahan based on an integrated application with the Sip TENAN application.